Ordering Information

• Please read our return policy before placing your order.
• To fill out an online order form that is submitted to a secure server, click here.
• You may order by mail (if paying with check, money order or credit card). 
  To print out an order form that can be mailed in or faxed click here.
• You may order by phone TOLL-FREE (1-800-998-5945) for U.S. residents paying by credit card (VISA or Mastercard)
• You may order by fax (1-425-391-7992) if paying by credit card (VISA or Mastercard)
  Credit cards we currently accept are VISA and Mastercard. Checks and money orders must be payable in U.S. funds.
Upon request, we will keep your name, address and credit card information on file for convenience when placing future orders (this information is not stored on a computer).
• Shipping: We make shipments by both UPS and post office, depending on weight, value and destination (shipments to Alaska, Hawaii and foreign countries will generally be made by mail). If you use different addresses for UPS and mail deliveries, please provide both. PLEASE give as much address information as possible (i.e. apartment numbers, suite numbers, c/o information, whether the address is a street, avenue, way, etc) as UPS charges us $5.00 if there is any missing or incorrect information.

  We do not charge additional shipping on backordered items. We may charge additional shipping if you order both special-order and regularly stocked items and do not wish to wait for them to be sent together. Please see the following table for shipping charges that apply to residents of the continental U.S. - these are the maximum shipping charges that will be made except for items that are noted as oversize/heavy or unless you request special shipping (i.e. 2nd day air), but in many cases when your card is billed, we charge less than the shipping charge shown, especially when you order small/light items.

  Residents of Alaska, Hawaii and foreign countries will be charged the actual cost of shipping; please contact us for a quote.

  Shipping charges for residents of continental U.S.
  (residents of Alaska, Hawaii, Canada and other countries charged actual postage):
  

  Merchandise Amount	Shipping
  0 - $20.00	Maximum charge of $9.00 (actual charge may be less)
  $20.01 - $40.00	Maximum charge of $11.00 (actual charge may be less)
  $40.01 - $60.00	Maximum charge of $13.00 (actual charge may be less)
  $60.01 and up	Maximum charge of $15.00 except for certain Needlework System 4 products (actual charge may be less)

IF YOU NEED INFORMATION AND ARE NOT PLACING AN ORDER, please mail us a letter, e-mail us, or call us on our regular phone line (425-391-0528) rather than use our toll-free line. Toll-free calls are billed to us as regular long-distance calls (free to you but not to us). Please help us to continue being able to offer toll-free service for orders by honoring this request. Thank you.

Copyright 1998. All prices are in U.S. dollars and are subject to change without notice.