Please read carefully before ordering.

Because of the unique nature of needlework products, not all items may be returned. Most items may be returned within 30 days for a refund of the product price only (not shipping cost), with the following exceptions:

• Products containing needlework graphs, such as charts and kits are not returnable, because of the ease and potential for people to copy them (yes, people do this, including many people who "share" copies illegally with their friends).
• Similarly, hand-painted needlepoint canvases are not returnable, because of the potential for copying.
• Threads may not be returned, which allows us to ensure that all threads we sell are clean, unused, and come from matching dye lots.
• Special orders are not returnable. A special order is a request for an item we do not normally stock, or a request for an item we stock, but in larger than normal quantities. In addition, at our discretion a 50% deposit may be required for special orders.

Of course in the rare instance that we send an incorrect item, or a product that is defective, that item will be replaced at no additional cost to you, but please contact us before sending anything back.